Our shipping policy

Philippines Only Shipping
At this time, we can ship orders only to Philippine destinations.

Order Processing
Orders are processed daily, from Monday to Friday (Except on Holidays). Orders received by 3:30 PM (Manila time, or 0730 GMT) on a regular business day are processed on the same day while orders received after these times are processed on the next business day. A ‘business day’ is defined as any day from Monday to Friday, excluding Philippine holidays.

Shipping
Orders/Products are normally dispatched on the same day that they were processed. For orders/products to be delivered to a destination, please allow 2 to 4 business days from process date for delivery.

Shipping Restrictions
Courier limitations prevent us from shipping products to all geographical locations in the Philippines. Destination points are indicated in the table below.

Intra-Manila Zone 1 Zone 2 Zone 3
Kalookan City
Las Pinas
Makati City
Malabon City
Mandaluyong City
Manila
Marikina
Muntinlupa
Navotas
Novaliches
Paranaque
Pasay
Pasig
Pateros
Quezon City
San Juan
Taguig
Valenzuela		 Abra
Albay
Aurora
Bataan
Batangas
Benguet
Bulacan
Cagayan
Camarines Norte
Camarines Sur
Catanduanes
Cavite
Ifugao
Ilocos Norte
Ilocus Sur
Isabela
La Union
Laguna		 Masbate
Marinduque
Mindoro Occidental
Mindoro Oriental
Nueva Ecija
Nueva Vizcaya
Pampanga
Pangasinan
Quezon
Quirino
Rizal
Romblon
Sorsogon
Tarlac
Virac
Zambales		 Aklan
Antique
Biliran
Bohol
Capiz
Cebu
Eastern Samar
Guimaras
Iloilo
Leyte
Negros Occidental
Negros Oriental
Northern Samar
Palawan
Siquijor
Southern Lyte
Western Samar		 Agusan del Norte
Agusan del Sur
Basilan
Bukidnon
Camiguin
Compostela Valley
Davao del Norte
Davao del Sur
Davao Oriental
Lanao del Norte
Lanao del Sur
Maguindanao
Misamis Occidental
Misamis Oriental
North Cotabato
Sarangani
South Cotabato
Sultan Kudarat		 Surigao del Norte
Surigao del Sur
Zamboanga del Norte
Zamboanga del Sur
Zamboanga Sibugay

Our authorized courier reserves the right to refuse to ship items that are restricted from carriage by air transport regulations or the regulations of its air carrier partners. The terms specified under the Conditions of Contract of our authorized courier apply on packages shipped through them.

Shipping Rates
Please refer to the table below for the shipping rates to be charged for Philippine destinations.

Weight Zones
Intra-Manila Zone 1 Zone 2 Zone 3
1 kg. 55.00 55.00 59.00 59.00
2 kgs. 65.00 65.00 89.00 101.00
3 kgs. 99.00 107.00 105.00 115.00
Above 3 kgs. (Add-on per kilo) 20.00 20.00 30.00 30.00

In addition, our authorized courier applies an insurance charge of 1% of the value of goods to be shipped.

All quoted prices above are VAT exclusive.

Tracking Your Package
You can track your account by clicking the link http://www.air21.com.ph/track.html and entering the airway bill provided to you by email.

You can also call our courier’s customer service hotline nos.:

Metro Manila (02) 854 2100
Metro Cebu (032) 495 8484
Nationwide Toll Free Number 1-800-10-8542100

Undeliverable Packages
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. When the carrier returns an undeliverable package to us, we will issue a refund (exclusive of shipping charges and charges levied by the card company). Please email us at undelivered@pinoydvd.biz under the following:

  1. if you suspect your order cannot be delivered as addressed after 4 days from date of shipment, or
  2. you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date